Madame Q Return Policy – 3 Risk-Free Manicures
At Madame Q, we believe you can only truly judge whether our system is right for you if you’ve given it a fair chance. That’s why we offer our 3 Risk-Free Manicure Procedure. You’ll receive full support from our team and a 100% money-back guarantee if, after three attempts, you’re still not satisfied.
How does it work?
1. Three risk-free manicures
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Step 1: Follow our simple video instructions and complete your first manicure.
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Step 2: Share a photo of your results with our in-house nail stylist. You’ll immediately receive practical tips & tricks to improve your technique.
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Step 3: Still not satisfied? We’ll schedule a free 1-on-1 video call. Our stylist will guide you step by step through the entire process.
👉 If, after these three treatments, you’re still not happy, you can return your order and receive a 100% refund of your purchase.
2. Returns without the 3 risk-free manicures
Would you like to return a product without using our support procedure? That’s possible within 30 days of delivery, under the following conditions:
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Products must be unopened, unused, and in their original condition.
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Any free gifts included with your order must also be returned.
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Return shipping costs of €6.95 are at your expense and will be deducted from your refund.
3. Damaged or defective items
If your order arrived damaged during shipping or if you received a defective product, please contact us within 48 hours at info@madame-q.com.
In this case, return shipping costs will be fully covered by us, and you will, of course, receive a full refund.
4. Return process
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Request your return via info@madame-q.com.
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Always include your order number in the reference number field.
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Once we’ve received your return and confirmed it meets our return conditions, we will process your refund. Refunds are issued to your original payment method within 2 business days.