FAQ
What is dipping powder?
Dipping powder is a nail enhancement technique that involves applying a base coat and then dipping the nails into colored powder. This creates a durable and vibrant manicure without the need for UV light.
How long does dipping powder last?
Dipping powder can last up to 3 weeks when applied correctly. With proper care and maintenance, you can enjoy a long-lasting and chip-free manicure during this time.
Is dipping powder safe?
Yes, dipping powder is safe and can be applied at home. However, it’s important to follow proper techniques for application and removal to minimize any potential damage to your natural nails.
What do i need to apply dipping powder nails?
To apply dipping powder nails properly, you will need the following products:
- Prep Solution: Prepares your nails for the treatment by removing oils and ensuring better adhesion.
- Base Coat: To apply before dipping.
- Dipping Powders: Various colors of your choice.
- Activator: To harden the powder and set the layers.
- Top Coat: For a shiny finish and added protection.
- Nail File: To shape and smooth the nails.
- Cuticle Pusher: For preparing the nail bed.
To ensure you have all the essentials and apply them correctly, you can order our Starter Kit here. This kit includes everything you need to get started with your dipping powder nails at home!
How do i apply dipping powder nails?
To ensure you apply your manicure in the best way possible, we have created an easy-to-follow tutorial. This guide explains step-by-step how to get started and achieve the best results. Click on this link to watch the tutorial.
What do i need to remove dipping powder nails?
To remove dipping powder nails, you will need the following items:
- Soak Off Bowl: For holding the soak off remover while you soak your nails.
- Cotton Balls: To place in a soak bowl.
- Soak Off Remover: To dissolve the dipping powder.
- Nail File: To gently file the top coat and break the seal before soaking.
To ensure you have all the essentials and remove them correctly, you can order our Dipping Powder Removal Kit here. This kit includes everything you need to effectively and safely remove your dipping powder nails at home!
How do you remove dipping powder nails?
To help you remove your manicure safely and effectively, we have created an easy-to-follow tutorial. This guide explains step-by-step how to properly take off your dipping powder nails without damaging your natural nails. Click on this link to watch the tutorial.
Can my nails become damaged by dipping powder?
Madame Q’s nail products are designed to be safe for your nails. To keep your nails healthy while using our products, be sure to follow our recommended application and removal guidelines. For the best results when removing dipping powder, check out our Tutorials for a safe and simple process. As long as you carefully follow the instructions, you’ll achieve great results!
Is dipping powder suitable for toenails?
Yes, dipping powder is suitable for toenails! While the application can be a bit more challenging than with fingernails, it is definitely a great option for achieving beautiful and durable results on your toes.
Do i need a UV lamp for dipping powder?
No, you do not need a UV lamp for dipping powder. The process relies on a special activator to cure the product, making it easy to apply without the need for UV light.
What does HEMA-free mean?
Most of Madame Q's products are HEMA-free. HEMA is a substance commonly found in ink, plastic, coatings, nail polish, and dental materials, which can cause allergies in some people. We have made our products HEMA-free to ensure that you can use them for years without developing an allergic reaction.
What does 100% vegan mean?
100% vegan means that the product contains no animal-derived ingredients. All the ingredients used are plant-based or synthetic, ensuring that no animals were involved in the production process. Additionally, the product is not tested on animals, aligning with ethical and cruelty-free standards.
What to do when suspecting an acrylate allergy?
If you suspect you have an acrylate allergy, stop using the product immediately. Acrylate allergies can cause symptoms like redness, swelling, and itching upon skin contact. Once you stop using the product, these symptoms should quickly diminish.
To confirm an allergy, visit a dermatologist who can diagnose a contact allergy and identify the specific acrylate causing the reaction. For a proper diagnosis, you may need a referral from your general practitioner. It's crucial to have this allergy professionally diagnosed, as acrylates are also used in medical and dental applications, such as dental fillings and artificial joints. Knowing the specific acrylate you are allergic to can be recorded in your patient records.
At Madame Q, all our products are HEMA-free, which minimizes the risk of allergic reactions. Always follow user instructions and avoid skin contact to ensure safe use of our products.
How can i place a review?
We value your feedback on our products and are always eager to improve. After receiving your product, you will get an email with instructions on how to leave a review. This feature is available to customers who have purchased and used Madame Q products.
Madame Q has partnered with Trustpilot to gather reviews about all our products. With Trustpilot, you will have access to genuine feedback from other customers who have used our products. We appreciate you taking the time to share your experience and are excited to hear your thoughts.
To review any of our products, visit the Trustpilot website by clicking here. For more information on Trustpilot’s review policies, visit their website. Thank you for helping us improve!
How can i change my order?
If your order hasn’t been shipped yet, you can cancel it by reaching out to us during working hours, and we’ll assist you with the cancellation process. If your order is already in transit and you wish to cancel, don’t worry! Once you receive your order, contact us, and we will provide you with a link to return your items. Click the link to initiate the return. Once our returns department receives your items, we will proceed with canceling your order. If you need further assistance, feel free to contact us.
How can i cancel my order?
If your order hasn't been shipped yet, you can cancel it by contacting us during working hours, and we will help you with the cancellation process. If your order is already on its way, don't worry. Once you receive it, reach out to us, and we will give you a link to enter the return details. Click the link to return the order to us. After our returns department receives your items, we will cancel your order. If you need more assistance, please contact us.
Where can i see my order status?
Log into your Madame Q account to check the status of your order. Once your order is ready to be dispatched, you will receive an email with a tracking code to track your items.
I have not received an order confirmation, was my order successful?
Please check your SPAM folder for our order confirmation email and make sure you entered your email address correctly. If you still can't find the confirmation, email us and we will investigate. Once we verify your order, we will send you the order confirmation and tracking code.
Which payment methods can i use
WHICH PAYMENT METHODS CAN I USE?
Madame Q offers a number of payment options for you to choose from:
- iDeal
- Credit Card (Mastercard, Maestro, VISA, American Express)
- PayPal
Is it possible to pay afterwards?
Yes, Madame Q offers the option to buy now and pay later. During checkout, you can choose Klarna Pay Later. After you receive your order, you can proceed to pay through Klarna.
How do i redeem the Madame Q gift voucher?
The Madame Q Gift Voucher contains a code which can be entered at checkout in the box labeled ‘Discount Codes & Gift Vouchers.’ After entering the code, click on "Apply." The voucher amount will then be deducted from the total. Please note that the total amount must be redeemed in one go. The voucher cannot be used in combination with other promotions or discount codes. Additionally, the value of your shopping cart must be equal to or higher than the value of the gift voucher.
What are the shipping costs?
If your order is €60 or more, shipping is free. For orders under €60, the cost for home delivery is €4,95.
Where do you ship?
We currently offer shipment to The Netherlands and Belgium. Our main warehouse is located in The Netherlands. We partner with PostNL for the delivery.
How can I track my order?
After you place your order, you'll get a confirmation email with a tracking number within one working day. Just click on the tracking number, and you'll be taken straight to the tracking page.
How long will my order take place to process?
After you place your order, we strive to process the order the same day. Meaning that orders ordered before 17:00 will be shipped the same day.
When will i receive my package if i order on a weekend?
Orders placed on the weekend will be dispatched on the following Monday.
My order arrived with something missing. What happens now?
We take great care with every order, but sometimes, a mistake is still human. If your order has an issue or something is missing, please reach out with all your order details. We'll do our best to handle everything as quickly as possible.
How do the 3 risk free manicures work?
Less than 1% of cosmetics brands offer a money-back guarantee after you've tried their product, but we're that confident in ours. You can test our kit absolutely risk-free for up to three treatments.
Here's how it works:
Treatment 1: (98% success rate)
Follow our super-simple video guide to achieve your first set of flawless nails.
Treatment 2: (if needed)
Send a picture oy your mani via Whatsapp and get feedback from our in-house nail tech. Most of the problems are easily solvable with a few tips.
Treatment 3: (rarely needed!)
If you're still not there yet, we’ll set up a complimentary 1-on-1 video call to walk you through each step.
Achieve salon-quality nails you’ll love, or get your money back.
What is the return address?
Madame Q
Bramenbos 10
5271ZC Sint-Michielsgestel
The Netherlands
What is the return period?
At Madame Q, we offer a 30-day 100% Money Back Guarantee on all our products. This gives you plenty of time to decide if our product is right for you.
How long does it take to get my money back?
We will refund the full amount within 14 days of receiving your cancellation notice. According to our policy, the refund will be processed only after we receive the returned items. The refund will be credited to the account from which you made the payment.
Do you offer free returns?
Customers are responsible for the shipping costs when returning orders. If you are not satisfied with your order, please let us know when returning it. If the issue is on our end, we apologize for the inconvenience and will cover the return shipping costs, ensuring you receive the full refund amount.
My item was damaged, can i return it free of cost?
If your item was damaged during transport, please contact our customer service for assistance. In this case, you can return the product at no cost.
How do i create an account?
You can create an account via the link or during checkout.
I forgot my password, what should i do?
Click on 'Forgot password' on the Login page, you will receive an email with a link to reset your password.
How do i delete my account?
If you want us to delete your account, please send an e-mail to customer service.
How do i change my address
If you have an account, you can manage your addresses under the "Addresses" section of your account. If you need to change the delivery address for an order that has already been placed, please contact our customer service directly via email.
What is the Qreator Program?
What is the Qreator Program?
The Qreator Program is an exclusive initiative where you can join a special WhatsApp group and have a say in the development of our products. As a member, you can provide feedback, collaborate on new product development, and be the first to receive updates on launches and promotions. And there’s so much more!
Benefits of Joining:
- 20% off on refills
- Priority customer support
- Insider-only sales for members
- Choose the colors in our future collections
- Determine our next accessories
How to Join?
Click this link to join the Qreator Program.
You decide what beauty should look like.
Madame Q
How do i become a member?
It’s easy to become a member of the Qreator Program. Simply click this link and sign up.
How long will i remain a member?
As long as you want! We truly value your input and are thrilled to have you as part of the Qreator Program. We’re committed to making sure your experience is rewarding and enjoyable, so we’ll do our best to keep you delighted and engaged for as long as possible. Your voice is essential to us, and we hope to have you with us for the long haul!
Is signing up for the Qreator Program free?
Yes, it's completely free! We genuinely want you to join and add your unique touch to our brand. Together, we can build the ultimate self-care brand that truly reflects what our community values.
What is dipping powder?
Dipping powder is a nail enhancement technique that involves applying a base coat and then dipping the nails into colored powder. This creates a durable and vibrant manicure without the need for UV light.
How long does dipping powder last?
Dipping powder can last up to 3 weeks when applied correctly. With proper care and maintenance, you can enjoy a long-lasting and chip-free manicure during this time.
Is dipping powder safe?
Yes, dipping powder is safe and can be applied at home. However, it’s important to follow proper techniques for application and removal to minimize any potential damage to your natural nails.
What do i need to apply dipping powder nails?
To apply dipping powder nails properly, you will need the following products:
- Prep Solution: Prepares your nails for the treatment by removing oils and ensuring better adhesion.
- Base Coat: To apply before dipping.
- Dipping Powders: Various colors of your choice.
- Activator: To harden the powder and set the layers.
- Top Coat: For a shiny finish and added protection.
- Nail File: To shape and smooth the nails.
- Cuticle Pusher: For preparing the nail bed.
To ensure you have all the essentials and apply them correctly, you can order our Starter Kit here. This kit includes everything you need to get started with your dipping powder nails at home!
How do i apply dipping powder nails?
To ensure you apply your manicure in the best way possible, we have created an easy-to-follow tutorial. This guide explains step-by-step how to get started and achieve the best results. Click on this link to watch the tutorial.
What do i need to remove dipping powder nails?
To remove dipping powder nails, you will need the following items:
- Soak Off Bowl: For holding the soak off remover while you soak your nails.
- Cotton Balls: To place in a soak bowl.
- Soak Off Remover: To dissolve the dipping powder.
- Nail File: To gently file the top coat and break the seal before soaking.
To ensure you have all the essentials and remove them correctly, you can order our Dipping Powder Removal Kit here. This kit includes everything you need to effectively and safely remove your dipping powder nails at home!
How do you remove dipping powder nails?
To help you remove your manicure safely and effectively, we have created an easy-to-follow tutorial. This guide explains step-by-step how to properly take off your dipping powder nails without damaging your natural nails. Click on this link to watch the tutorial.
Can my nails become damaged by dipping powder?
Madame Q’s nail products are designed to be safe for your nails. To keep your nails healthy while using our products, be sure to follow our recommended application and removal guidelines. For the best results when removing dipping powder, check out our Tutorials for a safe and simple process. As long as you carefully follow the instructions, you’ll achieve great results!
Is dipping powder suitable for toenails?
Yes, dipping powder is suitable for toenails! While the application can be a bit more challenging than with fingernails, it is definitely a great option for achieving beautiful and durable results on your toes.
Do i need a UV lamp for dipping powder?
No, you do not need a UV lamp for dipping powder. The process relies on a special activator to cure the product, making it easy to apply without the need for UV light.
What does HEMA-free mean?
Most of Madame Q's products are HEMA-free. HEMA is a substance commonly found in ink, plastic, coatings, nail polish, and dental materials, which can cause allergies in some people. We have made our products HEMA-free to ensure that you can use them for years without developing an allergic reaction.
What does 100% vegan mean?
100% vegan means that the product contains no animal-derived ingredients. All the ingredients used are plant-based or synthetic, ensuring that no animals were involved in the production process. Additionally, the product is not tested on animals, aligning with ethical and cruelty-free standards.
What to do when suspecting an acrylate allergy?
If you suspect you have an acrylate allergy, stop using the product immediately. Acrylate allergies can cause symptoms like redness, swelling, and itching upon skin contact. Once you stop using the product, these symptoms should quickly diminish.
To confirm an allergy, visit a dermatologist who can diagnose a contact allergy and identify the specific acrylate causing the reaction. For a proper diagnosis, you may need a referral from your general practitioner. It's crucial to have this allergy professionally diagnosed, as acrylates are also used in medical and dental applications, such as dental fillings and artificial joints. Knowing the specific acrylate you are allergic to can be recorded in your patient records.
At Madame Q, all our products are HEMA-free, which minimizes the risk of allergic reactions. Always follow user instructions and avoid skin contact to ensure safe use of our products.
How can i place a review?
We value your feedback on our products and are always eager to improve. After receiving your product, you will get an email with instructions on how to leave a review. This feature is available to customers who have purchased and used Madame Q products.
Madame Q has partnered with Trustpilot to gather reviews about all our products. With Trustpilot, you will have access to genuine feedback from other customers who have used our products. We appreciate you taking the time to share your experience and are excited to hear your thoughts.
To review any of our products, visit the Trustpilot website by clicking here. For more information on Trustpilot’s review policies, visit their website. Thank you for helping us improve!
How can i change my order?
If your order hasn’t been shipped yet, you can cancel it by reaching out to us during working hours, and we’ll assist you with the cancellation process. If your order is already in transit and you wish to cancel, don’t worry! Once you receive your order, contact us, and we will provide you with a link to return your items. Click the link to initiate the return. Once our returns department receives your items, we will proceed with canceling your order. If you need further assistance, feel free to contact us.
How can i cancel my order?
If your order hasn't been shipped yet, you can cancel it by contacting us during working hours, and we will help you with the cancellation process. If your order is already on its way, don't worry. Once you receive it, reach out to us, and we will give you a link to enter the return details. Click the link to return the order to us. After our returns department receives your items, we will cancel your order. If you need more assistance, please contact us.
Where can i see my order status?
Log into your Madame Q account to check the status of your order. Once your order is ready to be dispatched, you will receive an email with a tracking code to track your items.
I have not received an order confirmation, was my order successful?
Please check your SPAM folder for our order confirmation email and make sure you entered your email address correctly. If you still can't find the confirmation, email us and we will investigate. Once we verify your order, we will send you the order confirmation and tracking code.
Which payment methods can i use
WHICH PAYMENT METHODS CAN I USE?
Madame Q offers a number of payment options for you to choose from:
- iDeal
- Credit Card (Mastercard, Maestro, VISA, American Express)
- PayPal
Is it possible to pay afterwards?
Yes, Madame Q offers the option to buy now and pay later. During checkout, you can choose Klarna Pay Later. After you receive your order, you can proceed to pay through Klarna.
How do i redeem the Madame Q gift voucher?
The Madame Q Gift Voucher contains a code which can be entered at checkout in the box labeled ‘Discount Codes & Gift Vouchers.’ After entering the code, click on "Apply." The voucher amount will then be deducted from the total. Please note that the total amount must be redeemed in one go. The voucher cannot be used in combination with other promotions or discount codes. Additionally, the value of your shopping cart must be equal to or higher than the value of the gift voucher.
What are the shipping costs?
If your order is €60 or more, shipping is free. For orders under €60, the cost for home delivery is €4,95.
Where do you ship?
We currently offer shipment to The Netherlands and Belgium. Our main warehouse is located in The Netherlands. We partner with PostNL for the delivery.
How can I track my order?
After you place your order, you'll get a confirmation email with a tracking number within one working day. Just click on the tracking number, and you'll be taken straight to the tracking page.
How long will my order take place to process?
After you place your order, we strive to process the order the same day. Meaning that orders ordered before 17:00 will be shipped the same day.
When will i receive my package if i order on a weekend?
Orders placed on the weekend will be dispatched on the following Monday.
My order arrived with something missing. What happens now?
We take great care with every order, but sometimes, a mistake is still human. If your order has an issue or something is missing, please reach out with all your order details. We'll do our best to handle everything as quickly as possible.
How do the 3 risk free manicures work?
Less than 1% of cosmetics brands offer a money-back guarantee after you've tried their product, but we're that confident in ours. You can test our kit absolutely risk-free for up to three treatments.
Here's how it works:
Treatment 1: (98% success rate)
Follow our super-simple video guide to achieve your first set of flawless nails.
Treatment 2: (if needed)
Send a picture oy your mani via Whatsapp and get feedback from our in-house nail tech. Most of the problems are easily solvable with a few tips.
Treatment 3: (rarely needed!)
If you're still not there yet, we’ll set up a complimentary 1-on-1 video call to walk you through each step.
Achieve salon-quality nails you’ll love, or get your money back.
What is the return address?
Madame Q
Bramenbos 10
5271ZC Sint-Michielsgestel
The Netherlands
What is the return period?
At Madame Q, we offer a 30-day 100% Money Back Guarantee on all our products. This gives you plenty of time to decide if our product is right for you.
How long does it take to get my money back?
We will refund the full amount within 14 days of receiving your cancellation notice. According to our policy, the refund will be processed only after we receive the returned items. The refund will be credited to the account from which you made the payment.
Do you offer free returns?
Customers are responsible for the shipping costs when returning orders. If you are not satisfied with your order, please let us know when returning it. If the issue is on our end, we apologize for the inconvenience and will cover the return shipping costs, ensuring you receive the full refund amount.
My item was damaged, can i return it free of cost?
If your item was damaged during transport, please contact our customer service for assistance. In this case, you can return the product at no cost.
How do i create an account?
You can create an account via the link or during checkout.
I forgot my password, what should i do?
Click on 'Forgot password' on the Login page, you will receive an email with a link to reset your password.
How do i delete my account?
If you want us to delete your account, please send an e-mail to customer service.
How do i change my address
If you have an account, you can manage your addresses under the "Addresses" section of your account. If you need to change the delivery address for an order that has already been placed, please contact our customer service directly via email.
What is the Qreator Program?
What is the Qreator Program?
The Qreator Program is an exclusive initiative where you can join a special WhatsApp group and have a say in the development of our products. As a member, you can provide feedback, collaborate on new product development, and be the first to receive updates on launches and promotions. And there’s so much more!
Benefits of Joining:
- 20% off on refills
- Priority customer support
- Insider-only sales for members
- Choose the colors in our future collections
- Determine our next accessories
How to Join?
Click this link to join the Qreator Program.
You decide what beauty should look like.
Madame Q
How do i become a member?
It’s easy to become a member of the Qreator Program. Simply click this link and sign up.
How long will i remain a member?
As long as you want! We truly value your input and are thrilled to have you as part of the Qreator Program. We’re committed to making sure your experience is rewarding and enjoyable, so we’ll do our best to keep you delighted and engaged for as long as possible. Your voice is essential to us, and we hope to have you with us for the long haul!
Is signing up for the Qreator Program free?
Yes, it's completely free! We genuinely want you to join and add your unique touch to our brand. Together, we can build the ultimate self-care brand that truly reflects what our community values.